Business Success Series

Series #6 "Being SMART about Your SMARTS!

Emotional intelligence relates to how we apply our wisdom, knowledge and intellect to managing our emotions.  Remember … most of us don’t give our Emotional SMARTS^® a second thought when life is nice and normal and people are pleasant and predictable.  However, when life does a “run-away” on us, knowing how to build and protect our Emotional SMARTS^® is critical so we can stay grounded, centered and focused to effectively deal with what is coming at us! 

In business, demonstrating our Emotional SMARTS^® is foundational to us being able to manage the human side of unrelenting change; provide visionary and courageous leadership; work well in teams; provide empathic client sales and service; negotiate and manage that often dreaded conflict  – all core competencies for most business people. 

As Dr.June Donaldson and her team (Nancy Taipale, CEO of www.asknancy.ca and Wendy Turner-Larsen, Registered Psychologist) offer diverse learning platforms (conference key-notes, half, one and two day sessions, retreats, lunch and learns) they often tailor content-rich, cost- effective programs to address these, and other, important business requirements.   To learn more, please visit www.emotionalsmarts.com but first … sign up now to join us on Friday, March 26, 2010! You will receive a participant package and June’s book will be for sale at $15.00 including GST.

Presenter: Dr. June Donaldson, Certified Mediator and Arbitrator

Date: March 26th, 2010

Time: 11: 45 a.m. to 1: 00 p.m.

Location: DeVry Institute of Technology, 2700 – 3^rd Avenue SE

Series #7 "How to Market Yourself at the Chamber"

Cidnee Stephen is a high energy and accomplished speaker and facilitator on creative   marketing and networking strategies. With over 20 years experience in executive sales and marketing roles, Cidnee understands the importance of having the right tools and strategies to generate leads. Her experience spans Canada and the European continent where she has worked for blue chip companies, start-ups and companies in between. She has been consistently recognized as a #1 producer, outperforming her peers and setting records. Cidnee started her own consulting company – Strategies for Success in 1999. Since then she has worked with individuals and companies of all sizes to identify effective lead generation tools and promotional strategies that get results.

Learn how different companies have successfully marketed themselves through The Chamber. Cidnee will share the different facets of The Chamber and how to use them to reach your target audience. Are you a member of the Chamber, but not really sure how to maximize your dues to promote your business?  Most companies assume that the only way to really leverage their business at the Chamber is through networking functions. But this is really only scratching the surface of what is available to you. Cidnee Stephen is a veteran member of the Chamber and has also worked with the Chamber on membership development. She has observed first hand how various types of members have used the Chamber to take their business to the next level and consistently receives over 40% of her new business from Chamber connections. Learn how to be more efficient and strategic with your Chamber networking and what other opportunities are available to promote your business that may make more sense, take up less time and give you more bang for your marketing buck!

Presenter: Cidnee Stephen, Strategies for Success, www.strategiesforsuccess.ca

Date: April 30th, 2010

Time: 11: 45 a.m. to 1: 00 p.m.

Location: DeVry Institute of Technology, 2700 – 3^rd Avenue SE

Series #8 "THE SCIENCE OF CLIENTS ™ Excellence in Customer Service"

A Certified Human Resources Professional (CHRP), Val Carter is well aware of the value of effective, relevant and concise personal and professional development in today’s busy workplace.Val is the founder and director of The Success Centre, a one-stop shop for workplace learning. Results-oriented sessions provide practical takeaways to increase productivity, engagement and the bottom line

Customers who are merely satisfied will go elsewhere – but delight your customers and they’ll come back to you again and again. In this interactive session, we’ll explore ways to enhance your customer service, and how to turn every customer into a walking advertisement for your business.

Customers who are merely satisfied will go elsewhere – but delight your customers and they’ll come back to you again and again. In this interactive session, we’ll explore ways to enhance your customer service, and how to turn every customer into a walking advertisement for your business.

• What does excellent customer service look like?
• What does customer service mean in your unique workplace?
• Managing client expectations
• Wowing them in-person and on the phone
• Serving the ‘difficult’ client without blowing a fuse
• Transforming a disappointed client into your greatest advocate
• Instilling a culture of service throughout the organization

Presenter: Val Carter, CHRP, The Success Centre, www. successcentre.com

Date: May 28^th, 2010

Time: 11: 45 a.m. to 1: 00 p.m.

Location: DeVry Institute of Technology, 2700 – 3^rd Avenue SE

These events are complimentary and refreshments will be provided.

Please pre-register, as seating is limited, at 403- 750-0440 or membership@calgarychamber.com or online at http://www.calgarychamber.com/events.html