Notice to Members

Posted by: Alycia Lowdon on January 8, 2018

Recently, the Chamber received an anonymous letter with the unsubstantiated allegation that member credit card information may have potentially been accessed. To be clear, we do not keep member credit card information on file, we have no reasonable belief that this allegation has taken place, and we believe it to be a hoax. 

When a credit card payment is processed, it is through a secure, independent processing system. 

For due diligence, we have thoroughly investigated within our system, and have received confirmation from our credit card processing service provider that it is highly unlikely your credit card information was accessed. 

Therefore, the Calgary Chamber has no reasonable belief that any member credit card numbers have been accessed. 

We are sending this notice to you out of an abundance of caution. Since receiving the allegation, the steps we have taken to mitigate the situation include

  • Consulting with our legal team on the appropriate course of action. 
  • Launching an investigation with our service providers into our payment processing system to confirm whether a breach had occurred. 
  • Notifying the appropriate authorities that an anonymous allegation had been made. 
  • Notifying you, our members, that this situation had occurred. 

We are letting you know, even though we have no reason to believe this allegation to be true, but because you matter so much to us as our member, we wanted to be transparent with you in case you wish to review your own credit card transactions.